Shipping & Returns
At Clawsy, we know the excitement of receiving new goodies for your pet! That’s why we are committed to providing a fast, secure, and hassle-free delivery experience.
Shipping Policy - Our Commitment to Speed
We don't want you or your pet to wait. Instead of long processing times, our guarantee is that we will dispatch your order as fast as possible. Once your payment is confirmed, your package becomes our priority and is prepared for immediate shipment.
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Free Shipping: Enjoy free delivery on all orders over £10.
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Tracking: You will automatically receive a tracking code via email as soon as your order is dispatched, so you can follow its journey to your doorstep.
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Delivery Guarantee: We take great care in packaging our products. If any issues occur during transit, our support team will resolve them with top priority.
Return & Exchange Policy
Returns (Change of Mind)
If you decide to return a product, you have 14 days from the date of receipt to request a full refund. The item must be in its original packaging, unused, and in the same condition that you received it.
Exchanges
If you need to exchange an item for a different size or model, please notify us within 7 days of receiving your order.
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Zero Cost Exchanges: To ensure your total satisfaction, the shipping cost for your first exchange is fully covered by Clawsy.
How the Process Works:
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Send an email to support@clawsypet.com with your order number.
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Once we receive the item back, we will conduct a technical analysis within 7 days.
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The item must be returned in its original packaging and show no signs of use (such as fur, marks, or odors).
Payments & Refunds
For your security and convenience, we process payments exclusively via Credit Card.
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Refunds: If a refund is approved, the amount will be credited directly back to the card used for the purchase.
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Please Note: The time it takes for the refund to appear on your statement depends on your card issuer, typically taking 1 to 2 billing cycles.
Need Assistance?
Our team is here to help you and your best friend. If you have any questions, don't hesitate to reach out!
Email: support@clawsypet.com